Refund policy
We want you to be happy with your order. Here's how returns and refunds work.
Returns Window
You have 14 days from the date of delivery to request a return or refund.
Eligibility
To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging
- Accompanied by proof of purchase (order number or confirmation email)
Faulty, Damaged, or Incorrect Items
If your item arrives faulty, damaged, or not as described, contact us within 14 days of delivery with your order number and a description (photos help) of the issue. We'll arrange a replacement or full refund, including return shipping where applicable.
Change of Mind
As a UK consumer, you have a statutory right to cancel most orders within 14 days of delivery under the Consumer Contracts Regulations 2013, even if you've simply changed your mind. To do this, contact us within that window and we'll advise on next steps. Note that as items ship directly from our suppliers, you may be responsible for return shipping costs in change-of-mind cases, unless the item is faulty.
How to Start a Return
Contact us via our contact page with your order number and reason for return. We'll confirm the next steps by email.
Refunds
Once we've received and inspected the returned item (or confirmed the fault, for faulty items), we'll process your refund to your original payment method. Refunds typically take 3–10 business days to appear, depending on your bank.
Non-Returnable Items
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Questions
Reach out via our contact page for anything refund-related.